Your complete satisfaction is guaranteed

At ARTinaClick.com, your COMPLETE SATISFACTION IS GUARANTEED! If for any reason you are not 100% satisfied with your framed purchase (except Canvas Transfers and/or Hand Painted Oil Reproductions), you may return it within 15 days of receipt and receive a full refund- no questions asked! STORE CREDIT ONLY ON CANVAS TRANSFERS AND HAND PAINTED OIL REPRODUCTIONS. ARTinaClick.com does not offer refunds or exchanges on unframed items. To return your item, simply email us at CustServ@ARTinaClick.com to obtain a Return Authorization (RA) number. Then pack the piece in its original packaging and mail to:

ARTinaClick.com
450 Applejack Road
Manchester Ctr., VT 05255

Please be sure to write the RA# on the shipping label or clearly on the outside of the package. Upon receipt of the artwork, we will gladly refund the purchase price of the item (LESS THE ORIGINAL SHIPPING COST THAT ARTinaClick.com INCURRED) to your credit card. Along with the RA# you receive, we will notify you of the original shipping cost. PLEASE BE ADVISED- YOU ARE RESPONSIBLE FOR RETURN SHIPPING COSTS.

One of the many unique aspects of our 100% Unconditional Satisfaction Guarantee is our lenient Exchange/Trade-Up Policy. We at ARTinaClick.com realize that a person's taste and decor often change over time and you might like to exchange or trade-in your artwork. We also understand that a collector's needs may change in terms of the caliber of art they collect, as well as their ability to purchase more collectible pieces. With these statements in mind, we will be happy to take back any of our framed merchandise and extend you a credit of 75% of the original purchase price as long as the image is in good condition.The price of your new purchase must be equal to or greater than that of your original purchase in order to take advantage of this program. The Lifetime Exchange/Trade-Up program is based on the exchange of one item for another single item. The framed artwork must be in perfect condition upon our receipt of the item and the customer is responsible for any packaging, shipping, handling or insurance charges for the return of the item to ARTinaClick.com. You MUST obtain a Return Authorization (RA) number from ARTinaClick.com PRIOR to returning the merchandise and write that number on the shipping label or exterior packaging of the returning item. Feel free to contact us about your Exchange/ Trade-up privilege by sending an email to CustServ@ARTinaClick.com. Our Exchange/Trade-Up policy only applies to framed merchandise. Please be sure to describe the item completely and include your name, telephone number and your email address in your correspondence.

Our 100% Satisfaction Guarantee applies to framing materials and workmanship as well. We strive to bring the highest-quality product at the best price, but we are only near perfect. If you experience any problems with your frame, matting, mounting or backing, email us at CustServ@ARTinaClick.com and we will promptly rectify the problem to your complete satisfaction.